Terms & Conditions

Our pages provide an introduction to our clinics, doctors and healthcare services. We aim to keep this information accurate, but schedules, service availability and other details may change. Please check with your chosen branch before making arrangements for a visit. A service shown on the group website may not be available at every location. If you notice an incorrect detail, please let our team know so that we can review it.

Articles, service descriptions and other health information on this website are provided for general understanding. They cannot determine the cause of your symptoms or establish which treatment is suitable for you.

A doctor or other qualified healthcare professional needs to assess your circumstances before giving individual advice. Do not start, stop or change prescribed treatment based only on something you have read on this website. Sending a website enquiry does not, by itself, establish a clinician – patient relationship or replace a consultation.

Website forms, email and social media messages are not emergency services and may not be reviewed immediately. In the event that you consider yourself having a medical emergency, please contact the local emergency services or visit the nearest emergency room.

When you submit an appointment form, you are asking our team to check availability. Your preferred date, time or doctor is not reserved until the clinic confirms the booking.

Please provide a working telephone number or email address so that we can contact you. If you do not receive confirmation, contact the branch before travelling to the clinic.

Appointments depend on the doctor’s schedule, the service required and the branch’s operating arrangements. Occasionally, a confirmed appointment may need to change. The clinic will contact you using the details provided where practicable.

In case you’re not able to make it, we request that you let us know about it as soon as possible so that we can give that slot to some other individual.

Any cancellation, late arrival or missed appointment conditions that apply to your booking should be explained by the relevant branch. Where a charge or deposit condition applies, please review it before confirming your appointment or making payment.

Please ensure that information submitted through the website is accurate and that you are authorised to share it. If you are arranging care for another adult, you should have their permission. Enquiries and bookings for children should be made by a parent, legal guardian or another appropriately authorised person.

Avoid submitting unnecessary medical documents or identification details through a general enquiry form. Our team can explain what information is needed and how to provide it.

An enquiry or booking does not guarantee that a particular procedure, prescription or treatment will be offered. Recommendations depend on the treating professional’s assessment, your medical history and any investigations needed. The clinic will explain relevant treatment options and obtain consent where required.

Treatment outcomes differ between patients. Website descriptions, photographs and testimonials should not be understood as a promise of a particular result.

These website terms do not replace patient consent documents or the conditions explained when you receive care.

Please ask the relevant clinic to confirm charges before receiving a service. A price displayed for a consultation or package may not include additional tests, procedures, medicines or follow-up visits unless these are expressly included. Insurance acceptance and coverage depend on the branch, insurer, policy and service. An insurer’s name appearing on the website does not confirm that your particular appointment or treatment is covered.

The clinic can help clarify the applicable billing arrangements. Any deposit, refund or package conditions should be provided before you commit to the relevant purchase. Nothing in these terms removes a refund or other entitlement available under applicable law.

Where an offer is published, its stated dates, participating branches, eligibility requirements and inclusions apply. Please confirm that the offer is available for your intended booking. Clinical suitability must still be assessed, even where a service is advertised at a promotional price.

Any change to an offer will remain subject to commitments already made and applicable legal requirements.

You may use the website to read information, locate a clinic and make legitimate enquiries.

You must not submit false bookings, impersonate another person, send threatening or abusive material, upload harmful files or attempt to access information or systems without permission.

Activity that interferes with the website or compromises another person’s privacy may result in access being restricted and, where appropriate, referral to the relevant authorities.

The Lifeline name, branding and website materials belong to their respective owners or are used with permission. You may view pages and retain copies for personal reference. Reusing our branding, publishing substantial portions of our content or using website materials for commercial purposes requires permission from the relevant rights holder, except where the law permits otherwise.

Please do not present copied material in a way that suggests Lifeline has approved or endorsed your organisation or services.

The website may direct you to branch websites, appointment services, maps, social media pages or other external platforms. Those services may have their own terms and privacy notices. Please review them when using the service or providing information. A link does not mean that Lifeline controls everything published on the destination website.

Our Privacy Policy explains how information submitted through this website is handled.

Please read it before completing a form. Information collected during registration, consultation or treatment may also be covered by the privacy procedures of the clinic providing your care.

Maintenance, technical problems or issues affecting external providers may occasionally interrupt access to the website or its forms. If a form does not work, or you are unsure whether your message was received, contact the clinic directly. Please do not rely on the website as your only means of communicating a time-sensitive appointment matter.

We take reasonable care in presenting website information. However, errors or interruptions may occur, and general website content may not address your individual circumstances.

Any responsibility for loss connected with use of the website will be determined under applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded or limits your statutory rights, patient rights or the professional duties owed by a treating healthcare provider.

These website terms are governed by applicable laws of the United Arab Emirates. The matter will be adjudicated by the courts or other relevant authorities as defined by such laws.

If you have a concern, please contact us first so that the relevant team has an opportunity to understand and address it.

These terms may be amended in the case of changes to website functionality or services, or where required. The new version shall be available on this page and dated accordingly.

Any amendment will come into effect from the specified date and shall not affect any prior bookings or agreements unless allowed by law and mutually agreed.

For questions about these Terms & Conditions, send an enquiry through lifelineuae.ae and explain which part of the terms your question concerns. For appointment changes, charges, insurance enquiries or concerns about care, contact the branch handling your booking or treatment. This will help your request reach the team responsible.